Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
What is Non-Emergency Medical Transportation?
Non Emergency Medical Transportation provides safe, reliable rides for individuals who need assistance getting to medical appointments but do not require emergency care. This includes ambulatory clients, seniors, and anyone who needs supportive, scheduled transportation.
How much does transportation cost?
Pricing varies based on distance, location, and the type of service needed. We offer transparent, upfront estimates, and you can request a quote directly through our website or by contacting us.
What types of rides can I book?
We provide transportation for:
−Medical appointments
−Dialysis
−Chemotherapy
−Outpatient therapy
−Adult daycare centers
−Pharmacy pick ups
−Hospital discharges
− And other recurring or one time medical needs
Do you accept insurance?
Some insurance plans may cover NEMT services. Coverage varies by provider, so we recommend checking with your insurance company. We can also provide receipts or documentation upon request.
Do you provide an escort or companion?
We provide door to door assistance, helping clients safely enter and exit the vehicle. If a dedicated escort or companion is needed for the entire appointment, please let us know in advance so we can discuss available options.
How do I reserve my ride?
You can book a ride through our Calendly scheduling system, by phone, or by email. Once your appointment is scheduled, you’ll receive a confirmation call or email.
How far in advance should I book?
We recommend booking at least 24-48 hours in advance to ensure availability. Same day requests may be accommodated depending on schedule openings.
What if I need to cancel?
If you need to cancel, please notify us as soon as possible. Early cancellations help us keep our schedule running smoothly and allow us to assist other clients.
Can a family member or caregiver ride along?
Yes. One family member or caregiver may ride along at no additional cost, as long as space is available and it does not interfere with safety requirements.